Have Your Say: Living and ageing well in Hammersmith and Fulham

Hammersmith and Fulham is developing a new strategy for supporting residents to live and age well in the borough.

We know we cannot achieve this alone. The role of our health partners, community groups, third-sector organisations, and care providers will be essential in creating a borough where everyone can thrive.

This strategy will set out our ambitions to support residents and carers to live full, independent lives.

Why we’re consulting

We’ve listened to residents, carers, and partners and drawn up a list of six ambitions.

Now we’d like to know if these ambitions reflect your needs.

Please complete our short survey below to share your feedback

Our six ambitions

1. Right support at the right time

Every resident should be able to access high-quality care and support, without unnecessary waits or complexity.

Emerging priorities - we’ve heard:

• Timely assessments and implementation of care and support are vital to keep people independent for as long as.
• Support should be available when it’s needed, not only after a crisis.
• Services should be joined up with clear communication.

You should be able to say:

• "I have care and support that is co-ordinated and everyone works well together and with me."
• “I have access to information and advice that helps me think about and plan my life.”
  
  

2. Homes, places, and transport that enable independence

Where and how people live should enhance, not limit their independence.

Emerging priorities - we’ve heard:

• People want to participate, stay connected to their support networks and access the services they need.
• Timely adaptations and access to technology are crucial for independence
• People who need specialist housing want safe, flexible options.

You should be able to say:

• "I live in a place that suits me and my life."
• “I can get information and advice about my housing options.”
  
  

3. Equity, insight and inclusive decision making

No one should face worse outcomes because of who they are, where they live, or the barriers they face.

Emerging priorities - we’ve heard:

• Information about services should be accessible to residents who don’t speak English or lack digital access.
• Residents want to be actively involved in shaping the services they use.
• Clear, up-to-date information is essential for making informed choices.

You should be able to say:

• "I feel safe and supported to live the life I want and do the things that are important to me”
• “I can make my own decisions and am supported to do so when I need help."
  
  

4. Neighbourhoods of care and connection

Care and wellbeing should be rooted in communities, not just services.

Emerging priorities - we’ve heard:

• People want more social connection, meaningful activities and local support
• Families need reassurance and support.

You should be able to say:

• "I have people who support me, care about me, and treat me with respect."
• “I can keep in touch with people who are important to me, including family, friends and community.”
  
  

5. A valued, skilled and inclusive workforce

Social care work is a valued, rewarding and professional career rooted in inclusion and respect.

Emerging priorities - we’ve heard:

• Good communication from professionals makes a big difference to people’s experience of care
• Residents want respectful, well-trained professionals.

You should be able to say:

• "I am treated with dignity and respect."
• “I have a support team who know me and understand me.”
  
  

6. Participation, employment, and preparing for adulthood

Disabled people are not just service users - they are leaders, workers, students, and citizens.

Emerging priorities - we’ve heard:

• Young people need personalised support to transition into adulthood.
• Carers and Disabled residents want opportunities to work, learn, and connect.

You should be able to say:

• "I can do the things that are important to me.”
• “I have opportunities to work, learn and volunteer."
  
  

Have your say

Please complete this short survey to share your feedback

If you need any help to fill in the survey, or if you need any of the information in a different format, please let us know by contacting haveyoursay@lbhf.gov.uk