Housing policies consultation

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This consultation closed on 6 October 2024

Tenancy policy

This policy explains the type of tenancies we issue, in which circumstances they are issued and how tenancies are ended. We’ve developed this new policy based on the Tenancy Strategy for the borough. The policy doesn’t include any proposed changes to current operational practice.

Draft council housing tenancy policy (136 KB) (pdf)

Supporting our residents policy

This policy explains how housing services identify, record and respond to tenants’ support needs. It is intended to help us continue improving our services. It responds to feedback from tenants, best practice and national regulations and guidance.

Draft council housing supporting residents policy (202 KB) (pdf)

Aids and adaptations policy

This policy outlines how we will respond to requests for property adaptations to the homes of Council housing tenants and tenants living in temporary accommodation we own and manage.

It sets out how we will consistently respond to requests for aids and adaptations. It responds to feedback from tenants as well as best practice, guidance and regulations which apply to both housing and social care.

Draft council housing and temporary accommodation aids and adaptations policy (163 KB) (pdf)

Repairs policy

This policy provides an overview of our policy on reactive repairs and maintenance carried out on properties we own or manage. It explains what reactive repairs we provide, under what circumstances they are provided and the timeframe for completing work.

It explains our improved repairs service which responds to feedback from residents and the latest regulation, guidance and best practice.

Draft council housing repairs policy (172 KB) (pdf)

How to have your say

Attend one of our policy engagement events

Come along to one of our policy engagement events to find out more about our new draft policies, ask questions and give your feedback.

Drop in at The Irish Cultural Centre, 5 Black's Rd, London W6 9DT on either:

  • Wednesday 11 September - any time between 5.30pm and 9pm
  • Monday 16 September - any time between 5.30pm and 9pm

Email or call the Resident Involvement and Engagement Team

You can let us know your views on our new draft policies by emailing us at getinvolved@lbhf.gov.uk or calling us on 020 8753 6652 and selecting option 5.

Help to have your say

If you would like help or any further information, or if you require the draft policies in an alternative format, size or language, please let us know by contacting the Resident Involvement and Engagement Team by emailing us at getinvolved@lbhf.gov.uk or calling us on 020 8753 6652 and selecting option 5.

How we will use your feedback

Your feedback will help us to finalise these draft policies during October. We will be publishing final versions of all our policies on our website after their approval.

This consultation closed on 6 October 2024

Tenancy policy

This policy explains the type of tenancies we issue, in which circumstances they are issued and how tenancies are ended. We’ve developed this new policy based on the Tenancy Strategy for the borough. The policy doesn’t include any proposed changes to current operational practice.

Draft council housing tenancy policy (136 KB) (pdf)

Supporting our residents policy

This policy explains how housing services identify, record and respond to tenants’ support needs. It is intended to help us continue improving our services. It responds to feedback from tenants, best practice and national regulations and guidance.

Draft council housing supporting residents policy (202 KB) (pdf)

Aids and adaptations policy

This policy outlines how we will respond to requests for property adaptations to the homes of Council housing tenants and tenants living in temporary accommodation we own and manage.

It sets out how we will consistently respond to requests for aids and adaptations. It responds to feedback from tenants as well as best practice, guidance and regulations which apply to both housing and social care.

Draft council housing and temporary accommodation aids and adaptations policy (163 KB) (pdf)

Repairs policy

This policy provides an overview of our policy on reactive repairs and maintenance carried out on properties we own or manage. It explains what reactive repairs we provide, under what circumstances they are provided and the timeframe for completing work.

It explains our improved repairs service which responds to feedback from residents and the latest regulation, guidance and best practice.

Draft council housing repairs policy (172 KB) (pdf)

How to have your say

Attend one of our policy engagement events

Come along to one of our policy engagement events to find out more about our new draft policies, ask questions and give your feedback.

Drop in at The Irish Cultural Centre, 5 Black's Rd, London W6 9DT on either:

  • Wednesday 11 September - any time between 5.30pm and 9pm
  • Monday 16 September - any time between 5.30pm and 9pm

Email or call the Resident Involvement and Engagement Team

You can let us know your views on our new draft policies by emailing us at getinvolved@lbhf.gov.uk or calling us on 020 8753 6652 and selecting option 5.

Help to have your say

If you would like help or any further information, or if you require the draft policies in an alternative format, size or language, please let us know by contacting the Resident Involvement and Engagement Team by emailing us at getinvolved@lbhf.gov.uk or calling us on 020 8753 6652 and selecting option 5.

How we will use your feedback

Your feedback will help us to finalise these draft policies during October. We will be publishing final versions of all our policies on our website after their approval.

Page last updated: 08 Oct 2024, 11:48 AM